TidyDisk Support

Help with scanning, deleting, Pro, and permissions

Need help fast? Email support.actitrack@gmail.com and we'll get back to you.

Frequently Asked Questions

Is anything deleted permanently?

No. TidyDisk moves files to the Trash, and photos to the Photos app's Recently Deleted. Nothing leaves your Mac's own safety net until you empty it yourself.

Why does TidyDisk ask for folder access?

macOS grants apps access only to folders you pick. Choose a folder when prompted and TidyDisk remembers it for future scans. You can revoke access in System Settings → Privacy & Security.

Why does it want my Photos library?

Only to find duplicate and near-duplicate images. The library file itself is never modified directly — deletions go through the Photos app.

What does Pro unlock?

A one-time purchase that enables deleting in the Duplicates, Photos, Compress and Uninstaller tabs. Largest Files, Storage Map, Junk and Empty Items stay free and unlimited. Restore it on another Mac from Settings → Restore Purchases.

A scan is slow or seems stuck

Large drives, network volumes and iCloud folders take longer, and iCloud files that aren't downloaded must be checked one by one. Scans can be cancelled at any time; try a narrower folder first.

How do I protect a folder from ever being touched?

Add it to Protected Folders in Settings. TidyDisk will exclude it from every deletion plan.

Still stuck?

Email support.actitrack@gmail.com with details of the issue and, if possible, a screenshot.